Privacy Policy

Privacy Policy

Twied LTD (the holding company for is committed to protecting and respecting your privacy. (the “Website”) and (the “Website”) are owned and operated by Twied LTD (“we”). This policy together with our Terms of Use explain how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms of Use carefully; by accessing the Website and using our service you confirm to have understood and agreed to them.


We collect information about our customers when they: visit the Website, and other sites accessible from the Website; register with us to use any products or services on the Website, by phone, email or social media functions on the Website; take part in customer surveys and questionnaires and contact us (i.e. in writing, call customers services).

The information may include: name, email address, phone number, job title, Internet Protocol address used to connect your computer to the Internet.

We use this information to: manage and improve the Website; personalize our services; announce important changes to the Website and our services; manage customer requests, inquiries, surveys and questionnaires; carry out customer and marketing research; provide information about our products and services and process applications for employment at

User accounts

All the data of your account is yours. When you create your account, we ask information like your email, you name or what company your work for. All this information is used to personalize your experience or send you onboarding emails and invoices. This basic information about your account is only accessible to the team and will never be shared with third parties.

Sensitive data that results from your use of the product will only be accessed by the team with your permission to help you with a problem or squash a software bug.

Browser extension’s browser extension on Chrome and Firefox lets you use our services directly through your browser. While you use the browser extension, it collects information around who opened your email, where they opened it, when and what device they used to read it. We also track campaign history at a user level. We use this data to provide tracking and reporting around the campaigns you run as well as improve your experience over time and recommend best practices. Tracking can be disabled at the extension level and the extension can be removed at any time.’s browser extensions may directly collect analytics data, or use third-party analytics tools to help measure usage and traffic. These tools collect information sent by your browser/mobile device including the pages you visit and other usage information that help us improve our service.

Sharing Data

We may share your personal information across the team so we can provide you with the relevant products and services; or where we are required or permitted to do so by law; or to any successors in title of our business.

We may be required by law or a court of competent jurisdiction to share your information with third parties, including to meet national security or law enforcement requirements.

In the event we transfer your Personal Data, we will take appropriate measures to protect your privacy and the Personal Data we transfer. Should we need to transfer your Personal Data we will, to the extent permitted by law, obtain assurances from the recipients that they will safeguard your Personal Data in a manner that is consistent with this Policy. In addition, if we learn that an agent is using or disclosing your Personal Data in a manner that is contrary to this Policy, we will take reasonable steps to prevent or stop such use or disclosure.

Marketing and Customer Research

If you agree, we may contact you with information about products or services or other marketing research. This choice is yours. If you decide not to receive any further marketing information from us, please follow the unsubscribe instructions included in our emails or you can contact us at

Other Websites

The Website may contain links to other sites which are outside our control and not covered by this policy. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our visitors to be aware of this when they leave our website, and to read the privacy policy of such websites linked to when visiting them.


What is a Cookie?
Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find more information about cookies at and

What Cookies We Use on the Website
The Website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site and your browsing experience. By using the Website, you agree that we can place these types of cookies on your device.

Session Cookies

These cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. If you have chosen to identify yourself to us, we use session cookies containing encrypted information to allow us to uniquely identify you.

Social Media and Public Forums

You may choose to submit information through the bulletin boards, blogs, chat rooms or other social media features (including Facebook Like button and Widgets) that run on the Website. Social Media Features and Widgets are either hosted by a third party or hosted directly on the Website. This Policy only applies to those hosted on the Website. Please also note that the information that you decide to share through such social media features or public forum will be read, collected or used by other users.

Access to Information

To obtain a copy of information we hold about you, please contact Your right of access can be exercised in accordance with the applicable data protection legislation. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

You may also request limitations on how uses or discloses personal data about you. Under the Privacy Shield Framework and this Policy, you have the right to request limitations on how uses or discloses personal data about you. We will respond to such requests within a reasonable timeframe.

Gmail and Google Data Collected

When you login to via Google OAuth you grant us access to your Gmail account and permission to access, use, and share certain information contained therein: in particular, your email address, your profile picture. email headers, and email content. We will use this information to enable you to send sequenced outreach emails via’s software platform, where replies & opens are detected, as well as personalise your platform account with your Google profile picture. All information will be used in accordance with this Privacy Policy. No personally identifiable information will be sold or otherwise transferred to unaffiliated third parties without the approval of the user.

​Changes to Our Privacy Policy

We reserve the right to change this policy at any time and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


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