Terms of Service

Terms of Service

These Terms of Use and our Privacy and Cookies Policy govern your use of the twied.com and actionable.me websites (“Website”). Use of the Website includes accessing, browsing, or registering to use the Website.

Please read them carefully as they affect your rights and liabilities under the law. By using the Website, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our Website.

Website Provider

Twied.com and actionable.me are sites operated by Twied LTD (“We”). We are registered in England and Wales with our registered office at 58 Constantine road, NW3 2NE, London.

Changes to These Terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Website

We may update our Website and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our Website, or any content on it, will be free from errors or omissions.

Accessing actionable.me Website

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Accessing actionable.me Service

The “actionable.me Service” is: (i) the services provided by actionable.me (including the add-on services as ordered by the Licensee in the Commercial Terms), documentation, sample code and any fixes, updates and upgrades provided; (ii) access to the actionable.me application programming interface (“actionable.me API”), the actionable.me software development kits (“actionable.me SDKs”) and/or actionable.me and/or its licensors integration code (“Integration Code”) necessary for you to install and deploy in order to make use of the functionality of our services; (iii) access to the actionable.me dashboard, analysis, testing, messaging tools and administrative console; and (iv) access to a variety of reports related to the behavior and usage patterns of users using your application (“Reports”). The actionable.me Service may be used by you for the purposes of sending and tracking smart emails and reporting according to the actionable.me Edition to which you have subscribed and the add-on services you may have ordered.

actionable.me services may provide you with an integration service for use with third party applications and platforms (“Third Party Services”). You hereby ensure that such integration is permitted under the terms of service in place from time to time with the provider of such Third Party Services.  We have no responsibility for or control over Third Party Services. The definition of the actionable.me Service excludes Third Party Services.

In consideration of you abiding by the terms and conditions set forth in these TOS and any applicable Commercial Terms (as defined in Section 3 below), we hereby grant you a non-exclusive, non-transferable, limited-term license to (i) make calls to the actionable.me API and/or (ii) install, use and embed the Integration Code (in executable form only) into your applications and emails, each for the purposes of using the functionality offered by the actionable.me Service in respect of the actionable.me Edition to which you have subscribed and any add-on services you may have ordered.

Access to the actionable.me Service is limited to those of your employees and contractors who have been issued usernames and passwords by you or us. Your licensee administrator may also ask us (via email) to create logins for third party users who are assisting you with app development and maintenance. Administrator users can set access permissions for other users. You should ensure that details of your administrator users are kept up to date and that you notify us if your administrator users are changed or leave your company. You are responsible for any activity by users issued under your account. You must notify actionable.me immediately of any unauthorized use of any password or account or any other known or suspected breach of security. Where actionable.me is provided with access to Third Party Services to facilitate integration, you are responsible for maintaining the security of your Third Party Services account and ensuring that actionable.me has the requisite permissions to access the account from the End User (as defined in section 4 below) and the provider of the Third Party Services.

Intellectual Property Rights

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights. You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

Disclaimer of warranty

We are providing this website and its contents on an “As is” basis and makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title or implied warranties of merchantability or fitness for a particular purpose, and non-infringement. Although we believe the content to be accurate, complete, and current, we do not represent or warrant that the information accessible on this site is accurate, complete, or current (although we make reasonable efforts to update the information on our website).

Disclaimer of liability

In no event shall we be liable for special, indirect, exemplary, or consequential damages or any damages whatsoever, including but not limited to, loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortious actions, all arising out of or in connection with the use, copying, or display of the contents of this website.

Additional Services

We may provide specific services on our Website like contact forms, newsletter subscription forms, downloads and/or online tools. For the use of these services you might have to provide additional information and the use of such services may be subject to additional terms. If so, these additional terms will be brought to your attention before you use the respective services.

Please also read our general Privacy and Cookies Policy carefully prior to disclosing any personal data to us by means of such services like, for example, a contact form, blog or forum.

Third Party Links and Resources in Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.


By using actionable.me, you agree to let actionable.me use your logo on twied.com and actionable.me and in presentations
actionable.me campaigns to potentially include a discreet “powered by actionable.me” message if you use the Trail plan.


Contact us on info@actionable.me